What we collect and why
- Enquiries and customers. Name, business, contact details and the content of your correspondence, so we can respond, quote, deliver and support the work, and invoice for it.
- Charter Agent candidates. Contact details, resume, ABN or entity identifiers and commercial background, used only to assess suitability for the programme, communicate about recruitment milestones and, if you proceed, prepare the schedule to the Charter Agent Agreement. Candidate records are retained for 12 months and then deleted unless you have been onboarded.
- XTen.Register listings. directory.xten.au and people.xten.au index public Australian business and professional registration data (ABR, ASIC and statutory practitioner registers). Personal email addresses on people.xten.au are masked. You can request a takedown or opt-out from any profile page.
- Marketing. Where we contact a business about XTen products, every message carries an unsubscribe link and unsubscribing suppresses that address across every XTen channel, including our AI agent.
Automated agents
XTen's phone line, inboxes and website chat are answered first by an AI agent. It always identifies itself as an AI, records the conversation for quality and audit purposes, and passes anything it can't resolve to a person.
Disclosure
We do not sell or license personal information. We disclose it only where the law requires, or to service providers (hosting, payments, email) bound by confidentiality who process it on our behalf.
Access, correction and complaints
Email privacy@xten.au to access, correct or delete your information, or to raise a complaint. We respond within 30 days. If you're not satisfied you may contact the Office of the Australian Information Commissioner.
Last updated 15 September 2026.